All our products are delivered within 5 working days standard delivery. If you live in the UK, which will arrive within 2-3 working days. If you live in the outside the UK which will take 5-7 working days.
If you decide to return something and written notification is received after the 7 days cooling off period we will be delighted to offer an exchange or a gift card to the value of the goods up to 14 days from the date you received your goods. Once the 14 day period has passed we have the right to refuse returns of any unwanted items.
Damaged/ Faulty Goods
In the unfortunate event that your order arrives damaged or are suspected to be faulty, we will be happy to provide replacements or offer a refund as soon as possible. Please contact us on +44 (0) 7765696544 11am-6pm (UK Time) Monday to Saturday, 11am-5pm (UK Time) Sunday - or via email at firstname.lastname@example.org.
An alternative product will be offered in cases where the stock is no longer available. It may be necessary to provide photographs of the damaged/faulty goods or in more severe cases, we may choose to collect the damaged products from you for Quality Review Investigation. Correspondence will be made with you directly.
Items must be unused, in a perfect resalable condition and accompanied by a valid order reference.
Wrapping - Returns should be wrapped securely using the same packaging they were received in, or in appropriate packaging to ensure the goods arrive to us in their original condition. The order reference should be clearly displayed on the exterior label, and return costs are to be covered by the returner. We reserve the right to refuse a refund/exchange for damages caused by insufficient packaging.
UK - Complete the online returns form found on the main page to notify us of your intent to return. We will then email you a pre-paid returns label which you need to affix to the exterior packaging. Drop this to your nearest collection point (details of which will be included in the email from us).
All Returns requests submitted outside of normal UK working hours (11 am – 6:00 pm) will be processed the next working day (Monday – Friday).
If you do not wish to use the online returns form, please refer to “Rest of World” for an alternative method for returning your order.
Rest of World - Please notify us of your intent to return the goods by email to email@example.com.
We recommend you use the returns label fixed on the front of the Online Order Delivery Note. Please affix the appropriate postage (at your own cost). Our returns address is: Diverse Gift shop 390 Coldharbour Lane, Brixton, SW9 8LF. We advise that returns are made via recorded delivery and/or that a proof of postage is obtained, in the unlikely event that these should go missing in the post. We reserve the right to refuse a refund/exchange for returns that fail to arrive with us and where no proof of postage/tracking is available.
Refunds & exchanges - We aim to process exchanges within 2-3 working days from the date the return is received. Delivery charges may be applied for exchanges; charged at the standard rate (£4 in UK, £20 outside UK).
Refunds will be applied to the original payment method within 2-3 working days from the date the return is received. Refunds may take 5-7 working days to show against an account, depending on your bank.
If your order qualified for a free gift with purchase and the goods that you are returning mean that you no longer meet the criteria of the promotion, the free gift must also be returned so that we are able to process the exchange/refund.
Gifts - If you have been lucky enough to receive your order as a gift, items may be exchanged for alternative products or the value can be applied to a Molton Brown gift card.
You have the flexibility to pay via credit/debit card over a secure platform, and also via Paypal. Whichever way you choose, your details will be safe and secure.
We supply wholesale and can create bespoke products. Please send us an email to with your requirements and we'll get back to you.